Refund policy

Our promise

We want you to feel completely confident in your purchase. Q10 Health products are backed by a 30-day money-back guarantee — if for any reason you're not satisfied, contact us within 30 days of receiving your order and we'll arrange a full refund of the product cost.

Your statutory rights

Under UK consumer law, you have the right to cancel your order within 14 days of receiving it without giving a reason. To exercise this right, please email us at contact@q10health.com with your order number.

How to return an item

To start a return, please email contact@q10health.com with your order number and the reason for return. We'll respond within 1 business day with return instructions and the address to send your items to.

Items must be returned in their original condition. For hygiene and food safety reasons, we can only accept returns of unopened pouches under our 14-day statutory return period. Our 30-day money-back guarantee covers opened products and reflects our confidence in the product.

Refunds

Once we receive your return, we'll inspect it and process your refund within 5 business days. Refunds are issued to the original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank.

For 30-day money-back guarantee claims, no return is required — we'll process your refund directly upon receiving your email.

Damaged or incorrect items

If your order arrives damaged or contains the wrong items, please email us at contact@q10health.com within 7 days of delivery with photos. We'll arrange a replacement or full refund at no cost to you.

Subscriptions

You can pause, skip, or cancel your subscription at any time from your account or by emailing contact@q10health.com. There are no cancellation fees and no minimum commitment.

Contact

Q10 Health Ltd · 128 City Road, London EC1V 2NX · contact@q10health.com